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Frequently Asked Questions

  • How long is a scheduled fitting?

    A custom hat experience averages 30-45 minutes.

  • What is your cancellation policy?

    Cancellations 48 hours prior to appointment are fully refundable.  Private parties (minimum of 6 hats required) are fully refundable if canceled within 7 days of the event.

  • Is there a wait time to receive my custom hat?

    No, you make your hat in real time and leave the store with your one-of-a-kind creation!

  • How do I care for my Marsh & Magnolia hat?

    Store your hat with the crown facing down (label showing).  A hat brush or hat sponge keeps your hat looking new and fresh.

  • What sizes do you offer?

    Pre-shaped Felt Hats range in size from 6 1/2 - 7 3/4.  Open crown Felt Hats range in size from 6 7/8 - 7 3/4.  Straw hats are offered in sizes XS - XL.

  • What styles do you offer?

    We currently offer the following hat styles and are ever-evolving + growing our M&M product line:


    - 7 colors of The Luxe open crown beaver fur felt hats


    - 3 colors of The Standard pre-shaped tracker-style crown wool hats


    - Straw hats in multiple styles and colors  


    See our “About” page for more hat style details and photos.

    VIEW HAT STYLES

  • Can I restyle or reshape my Marsh & Magnolia hat?

    Our Luxe hats come with one free reshaping of the crown/brim.  You are welcome to restyle any purchased Marsh and Magnolia hat at our store Mon-Fri.


    Reshaping is only available for Marsh & Magnolia hats. Our stylists can assist in accessories styling purchases.

  • How do I book an appointment or private event experience?

    Appointments and private party/event experiences can be booked online, by calling our store at 843-955-0347 or emailing us at info@marshandmagnoliachs.com.


    See more details in the "Book an Appointment" and “Private Events” sections of our website.

    BOOK AN APPOINTMENT

  • Do you offer events outside of the storefront?

    Yes, our custom hat experience is perfect for special occasions and events - weddings, corporate events, birthday parties, bachelorette parties, and more!  We are happy to travel and set up our experience for you and your guests outside our storefront.  Email us at events@marshandmagnoliachs.com for personalized planning and pricing.

    PRIVATE EVENT INFO

  • Do your Hat Stylists accept gratuity?

    Gratuities for great one-on-one experiences with our Hat Stylists are encouraged and appreciated. 

  • Where can I park?

    Parking is available in metered spaces on King Street and nearby parking garages.  Valet parking is also available through Hotel Bennett for a fee.

  • Can you order a custom hat(s) online?

    Online ordering is not available at this time.  We are happy to consider special requests - please email us at: info@marshandmagnoliachs.com

  • What type of payment methods do you accept?

    We accept credit and debit cards, and cash.

  • Do you offer shipping?

    Shipping available for online purchases only. We do not offer shipping for items purchased in-store. Hat boxes are available for purchase in-store for you to use while traveling, or if you'd like to personally ship.

  • What is your return policy?

    All custom felt and straw hats are final sale. 

    In-Store and Online Sales: Unworn, unused retail items with tags intact can be returned for store credit or exchange only within 14 days of purchase.